1)   DO YOU SHIP INTERNATIONALLY?

No sorry. At the moment I only post within the UK. I hope in the future to get time to try to get my head around the customs and excise regulations to be able to post further afield.   
 

2)   HOW OFTEN DO YOU RESTOCK YOUR SITE?

This varies a lot but I let you know on my instagram site as and when I do. https://www.instagram.com/greenseasilver?igsh=MWxoNTl4NDFqdTl3bg%3D%3D&utm_source=qr.

3)  CAN I RETURN SOMETHING IF I AM NOT HAPPY WITH IT?

Please refer to my Terms & Conditions internal://60e08fd4-261c-40c5-ae12-0e27bb4ff911

4)   WHO RUNS GREEN SEA SILVER? 

This is a one man show! I am the designer, maker, photographer, seller, packer, website manager and social media editor. Therefore please take this into account. I try my best to respond to any requests, purchases, queries asap but sometimes I am on holiday or just out. Having said that I couldn't do this without the support from my daughter's and husband.

5)   DO YOU DO CUSTOM ORDERS?

Yes I do sometimes. If you email me with what you are interested in - particularly if it is something similar to an item I have made before then I will let you know if it is possible and how much it would cost.

6)   WHEN WILL MY PRODUCT BE DISPATCHED

This will be done asap but if I am away may take several days before I am able. If I can't dispatch the day you order I will contact you to advise when I am able to post your order. If definitely need it for a certain date please email me before you order so that I can advise you whether I will be able to forward your purchase to you in time. mailto:greenseasilver@gmail.com. 

7)   WHAT SHOULD I DO IF A PRODUCT IS FAULTY OR UNWANTED?

Please refer to my Terms & Conditions: internal://60e08fd4-261c-40c5-ae12-0e27bb4ff911

8)   WHAT ARE THE PAYMENT OPTIONS?

I am set up with options of Paypal or by using your debit or credit card via STRIPE,

9)   ARE YOU ABLE TO RESIZE A RING?

I definitely do resize other makers rings. It may be possible to resize one of my own rings but you would need to contact me and often it is more straight forward to start again rather than resize as stones have to be removed often before resizing due to them not being able to cope with the heat involved in resoldering.

10)   CAN I HAVE AN ALTERNATIVE LENGTH OR STYLE OF CHAIN FOR A NECKLACE?

It may be possible to change the style or length of the necklace depending on how it is attached to the pendant. Please contact me and I can advise accordingly.

11)   HOW DO I KNOW WHAT SIZE TO BUY?

Please refer to my sizing guide. internal://a159b696-17d2-4b5c-8217-8e9f9d668453

12)    IS YOUR SILVER PLATED?

None of my silver or metals are plated. The silver is all recycled sterling (925) silver or occasionally fine (999) silve